Matrix Selling Vehicle Tracking Units Under False Pretenses

Matrix Sales Units under False Pretenses! They don't even deserve a 1 star rating.

When Matrix sold 2 units to me for me and my husband's vehicle (26/07/2024), we were completely put under false pretenses, saying that our current tracking units' contracts are finished with another company and that if they install their units, they will then cancel our contracts. The day when the units were fitted, I told them to get it removed, I don't want the units anymore, because on point of sale, I clearly said to the consultants, that we don't want remotes, but yet when the units were fitted, we got HUGE remotes. Nothing ever came from this even trying to contact Matrix to assist with my concern. April 2025, I asked for voice recordings of the sale of these units because I wanted to justify why I wanted all my premiums back. Matrix did confirm the false pretenses the units were sold on and promised cancellation with all refunded premiums on 21/05/2025, promising that I will have this money within 21 working days. I still don't have the money and yet Matrix still tries to deduct money from me even after I have received confirmation on email that the account has been cancelled. I phoned again on 26/06/2025, spoke to a consultant and she said she will get the consultant that discussed the cancellation with me, to contact me. Still haven't heard from the consultant. Phoned again 29/07/2025 and spoke to a consultant who then said, but the matter is still with their credit managers. When I asked for copy of the recordings in May, I was told that it is company property, and she is not allowed to share it with me as the customer.