FF
Frank F
1 reviews | Active since Jun 2022
15 Jun 2022, 12:22
Matrix ****
I have tried numerous times to contact Matrix about my account. since the Installation, my Vehicle details were wrong. I struggled for a year to correct this. only after they wanted to extend my contract and I Declined, because of this, and also told them I will be cancelling their Service, only then could they assist in fixing the incorrect details.
After this call, I have sent emails twice in April and again in May and again in June to close the account but still nothing. I have tried your Whatsapp Channel with no success. I tried your website 3 times, no Action yet. Now you want to hand me over for non-payment.
I also called on the following dates: 18th May @ 13H30 18th May @ 13h35 19th May @ 10h07 23rd May @09h34 24th May @ 10h31 I left messages, I asked for a call back, I held on for someone to assist. NOTHING! If you scroll through the pages and through Facebook your get a picture of how these ****s operate.
Helpful (0)
Replies (7)0
Replies (7)
Matrix Vehicle Tracking's replyOfficial
15 Jun 2022, 12:55Good day Frank F
Thank you for taking our call and giving us the opportunity to assist with your query.
As advised cancellation was processed and confirmation was sent, you are still liable for the outstanding balance on account.
We await for the payment.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
As advised cancellation was processed and confirmation was sent, you are still liable for the outstanding balance on account.
We await for the payment.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Jun 2022, 12:55
Official
Good day Frank F
Thank you for taking our call and giving us the opportunity to assist with your query.
As advised cancellation was processed and confirmation was sent, you are still liable for the outstanding balance on account.
We await for the payment.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Thank you for taking our call and giving us the opportunity to assist with your query.
As advised cancellation was processed and confirmation was sent, you are still liable for the outstanding balance on account.
We await for the payment.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
FF
Frank F's updateReviewer Update
15 Jun 2022, 14:19You advised Nothing to me. You also did not email, message, notify, or contacted me in any way or form before I posted this original message today.
Your comment here is an automated Generic response to everyone.
Please sort this out. I gave you your Notice. According to your Terms and Conditions in section 2 it states 20 Business Days. We're in June already and you are still trying to deduct monthly payments.
Your comment here is an automated Generic response to everyone.
Please sort this out. I gave you your Notice. According to your Terms and Conditions in section 2 it states 20 Business Days. We're in June already and you are still trying to deduct monthly payments.
FF
Frank F's update15 Jun 2022, 14:19
Reviewer Update
You advised Nothing to me. You also did not email, message, notify, or contacted me in any way or form before I posted this original message today.
Your comment here is an automated Generic response to everyone.
Please sort this out. I gave you your Notice. According to your Terms and Conditions in section 2 it states 20 Business Days. We're in June already and you are still trying to deduct monthly payments.
Your comment here is an automated Generic response to everyone.
Please sort this out. I gave you your Notice. According to your Terms and Conditions in section 2 it states 20 Business Days. We're in June already and you are still trying to deduct monthly payments.
Matrix Vehicle Tracking's replyOfficial
15 Jun 2022, 15:07Good day Frank F
As discussed cancellation request was sent in April, May was the notice period but last payment received was in February.
Please make arrangement to pay the outstanding balance as you liable for it to avoid being handed over.
Regards
Customer Care Department
***
As discussed cancellation request was sent in April, May was the notice period but last payment received was in February.
Please make arrangement to pay the outstanding balance as you liable for it to avoid being handed over.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Jun 2022, 15:07
Official
Good day Frank F
As discussed cancellation request was sent in April, May was the notice period but last payment received was in February.
Please make arrangement to pay the outstanding balance as you liable for it to avoid being handed over.
Regards
Customer Care Department
***
As discussed cancellation request was sent in April, May was the notice period but last payment received was in February.
Please make arrangement to pay the outstanding balance as you liable for it to avoid being handed over.
Regards
Customer Care Department
***
FF
Frank F's updateReviewer Update
15 Jun 2022, 15:50Nothing was discussed. You literally just phoned me after I posted this on Hello Peter, and then proceed to tell me I owe you money, you then transferred me to another Colleague, who told me the same, that must just pay up, and then you ended the call.
again like I said. you did not discuss anything, I gave you the 20 days Notice. We're on about 90 days already. and I am still being billed EVERY MONTH.
Cancel the thing and get it over and done with.
again like I said. you did not discuss anything, I gave you the 20 days Notice. We're on about 90 days already. and I am still being billed EVERY MONTH.
Cancel the thing and get it over and done with.
FF
Frank F's update15 Jun 2022, 15:50
Reviewer Update
Nothing was discussed. You literally just phoned me after I posted this on Hello Peter, and then proceed to tell me I owe you money, you then transferred me to another Colleague, who told me the same, that must just pay up, and then you ended the call.
again like I said. you did not discuss anything, I gave you the 20 days Notice. We're on about 90 days already. and I am still being billed EVERY MONTH.
Cancel the thing and get it over and done with.
again like I said. you did not discuss anything, I gave you the 20 days Notice. We're on about 90 days already. and I am still being billed EVERY MONTH.
Cancel the thing and get it over and done with.
Matrix Vehicle Tracking's replyOfficial
15 Jun 2022, 15:55Good day Frank F
Please note that cancellation was processed but amount in arrears is for the month debit orders were returning.
Regards
Customer Care Department
***
Please note that cancellation was processed but amount in arrears is for the month debit orders were returning.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Jun 2022, 15:55
Official
Good day Frank F
Please note that cancellation was processed but amount in arrears is for the month debit orders were returning.
Regards
Customer Care Department
***
Please note that cancellation was processed but amount in arrears is for the month debit orders were returning.
Regards
Customer Care Department
***
FF
Frank F's updateReviewer Update
15 Jun 2022, 16:01Today,Ii received more info from you than in the last 365 days combined. Why only now After months of trying to get a hold of you, and non compliance from your side, only today through this platform, I am getting answers.
Absolute disgrace, I will not recommend this Service to anyone.
Absolute disgrace, I will not recommend this Service to anyone.
FF
Frank F's update15 Jun 2022, 16:01
Reviewer Update
Today,Ii received more info from you than in the last 365 days combined. Why only now After months of trying to get a hold of you, and non compliance from your side, only today through this platform, I am getting answers.
Absolute disgrace, I will not recommend this Service to anyone.
Absolute disgrace, I will not recommend this Service to anyone.
Matrix Vehicle Tracking's replyOfficial
15 Jun 2022, 16:05Good day Frank F
Thank you for your consent and feedback it has been noted.
Regards
Customer Care Department
***
Thank you for your consent and feedback it has been noted.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Jun 2022, 16:05
Official
Good day Frank F
Thank you for your consent and feedback it has been noted.
Regards
Customer Care Department
***
Thank you for your consent and feedback it has been noted.
Regards
Customer Care Department
***