AK
Anastacia K

1 reviews | Active since Mar 2014

24 Mar 2015, 10:59

MATRIX -right by your side- RUDE Salesman

Yesterday afternoon (Monday,23/03/2015) at 14h55, I received a call from a guy by the name of Amis stating he was calling from Matrix Vehicle Tacking & started off by going straight into his sales pitch. I was at work, busy with something when I took the call, as it was from a no caller id, I answered in case of emergency. I informed Amis, thank you but I am not interested, I was then asked why I'm not interested, I informed Amis that I was actually still at work & rather busy, I suggested that he should maybe ask the potential client if it is a convenient time to talk before going straight into his sales pitch, he then responded by saying to me that he hopes I remember his name when I get hi-jacked in a rude manner - I am completely disgusted & gobsmacked at his reply to me. I told him that that is not something you say to a potential client or put out in the universe and asked to speak to his supervisor, he then told me he does not have one & put the phone down on me. I immediately called Matrix to report him, they said they would call me back, I got a call back at 16h01 & was told they could not trace the call made. This is unacceptable and very unprofessional.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply24 Mar 2015, 11:50
Official
Hello staceyann,

We thank you for bringing this matter to our attention and for allowing us the opportunity to investigate.

We assure you that this sort of behaviour is not tolerated by MiX Telematics and the incident will be investigated and severely dealt with internally.

Please accept our sincerest apologies for the inconvenience caused and be assured of our best intentions at all times.

Should you require any assistance please do not hesitate to contact me directly.

Kind regards

Daniel Muller
Junior Manager Operations
Tel +27 (0) 11 ***