Matrix Recent Service and Team

I am rather worried about the current team at Mix Telematrix. I have always seen the company as the best. However, the experience I have now is worrisome, So, I renewed my membership last year when I was registering a new vehicle with them; after that, I recommended my aunt to take Matrix for her new vehcile. The service was brillaint when signing up.

The issue, however, is that, in the best experience I have had with them to renew and sign up a customer; they were negligent in the process. My aunt's vehcile is under my profile instead of her's. She also complained that their calls cut at that period trying to sign her up; and I therefore had to represent her. I shared all details; they sent me the forms to have her sign, which she did; but they failed to open an account for her, and instead added a new vehicle; failed to cancelled a written vehicale, which I paid for for about two to three months, without refund.

This means, to date, even wen disputing; and no one heard, I with held the premiums forth months they failed to resolve the matter: I am therefore accountable for the premiums in full for both vehicles. My aunt was wronged here; which means they may split the difference to her or start the policy as fresh, instead of acknowledging that they have done wrong, and not affect any of her plausible claims.

This must be resolved, because; should she need service, they must help; including help to myself. We cannot use the App, the service is down. I have not had this experience with Matrix, but wow, this time around; I am dissapointed.