DJ
Danie J
1 reviews | Active since Aug 2024
13 Nov 2024, 14:20
Matrix Poor Service
Poor service - want to transfer ownership of a tracking device. Have called, no answer - just listening to on hold. No response to emails.
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Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
13 Nov 2024, 14:56Good day Danie Jacobsz
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Nov 2024, 14:56
Official
Good day Danie Jacobsz
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
DJ
Danie J's updateReviewer Update
14 Nov 2024, 16:10Good day, customer care have called me and the issue of the takeover / change of ownership has been resolved. YET, today I receive an email stating that I requested a cancellation on my other vehicle, which if you actually read my email requests, is not even remotely mentioned in the communication. Please advise ?
DJ
Danie J's update14 Nov 2024, 16:10
Reviewer Update
Good day, customer care have called me and the issue of the takeover / change of ownership has been resolved. YET, today I receive an email stating that I requested a cancellation on my other vehicle, which if you actually read my email requests, is not even remotely mentioned in the communication. Please advise ?