Matrix. Pathetic service

Item: Matrix Vehicle Tracking
Rating: 1
Author: Jose S

Hello.

I sold my vehicle in September and informed Matrix. I even received a reference number, but to date it seems as if they have not cancelled the service and are still billing me. Their telephone lines are always busy and they NEVER respond to emails. I am still receiving sms from the Technical divsions Shudder to think what will happen in an emergency. Pathetic service

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

06 Dec 2022, 16:20

Good day Jose V,

Thank you for raising your concern and affording us the opportunity to assist.

We can confirm that an agent has assisted with your cancellation and advised accordingly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply06 Dec 2022, 16:20

Official

Jose S's updateReviewer Update

06 Dec 2022, 16:23

Hello

I trust that my account will be refunded with the monthly premiums deducted thereater.

Thank you

Jose S's update06 Dec 2022, 16:23

Reviewer Update

Hello

I trust that my account will be refunded with the monthly premiums deducted thereater.

Thank you

Matrix Vehicle Tracking's replyOfficial

06 Dec 2022, 16:24

That is correct.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply06 Dec 2022, 16:24

Official

That is correct.

Regards,
Customer Care Department
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