Matrix or Powerfleet – Cancellation Ignored, Missing Call Recordings & No Response

I am extremely disappointed with how Matrix (Powerfleet) has handled my cancellation and renewal dispute. I submitted a written cancellation on 24 March 2026 after selling my vehicle. Instead of processing the cancellation, I was informed that my contract would only terminate in November 2028, forcing continued payment for a service that can no longer be used. Since then, I have experienced the following:

I was forced to chase repeatedly(called multiple times) for answers and clarity on a simple cancellation request. Matrix relies on a single call recording to justify a 36‑month renewal, yet my phone call log shows two calls from the same sales agent on the same day. Only one recording was disclosed. The other call (±1 minute) has never been provided or explained. During the renewal call, I explicitly requested a written copy of the renewed contract, which was declined. The document issued after the call does not reflect any fixed‑term duration or end date, unlike my original 2022 contract which clearly documented a 36‑month term. No clear disclosure was made regarding early‑cancellation penalties, yet Matrix insists on enforcing a remaining term until 2028. After sending a detailed, CPA‑based response requesting all recordings and clarification, Matrix has gone completely silent.

This experience has been unnecessarily stressful, time‑consuming, and deeply frustrating. A straightforward cancellation has turned into weeks of chasing, incomplete disclosure, and no accountability. I am simply requesting:

Confirmation of cancellation in line with the Consumer Protection Act Disclosure of all renewal‑related call recordings A fair and reasonable resolution – not continued billing for a service that cannot be provided

Based on my experience, I cannot recommend Matrix / Powerfleet. I would give it a zero rating if I could.