Matrix not rendering the service.

I had contract with them for 3 years and on the second Year their panic button device stopped working, I called them and they said they will send someone to work on it,they fail to do so, I called them again and same thing happened nobody came to work on it, on Third attempt I asked for their office which they gave me address and I went to their office and the device was installed successfully but only worked for a week.

When the panic button stopped working I opted to use the app on my phone, that's when I realise the App also is failing to read the correct information on my car, Then I called them again to let them know and since I was becoming more worried I ask them where my car is and the consultant said she can't locate my car she can only tell me where the car was the previous day.

I decided to write them an email express my frustration, they didn't respond, Wrote them a Second email still no respond, Wrote them an email again to cancel my contract that's when I received respond email from them with a cancellation receipt Of R2500.00, I decided then that its best I reverse their debit order, They then send me to debts collectors when I explain to debt collectors my frustration they took it back to them.

When their agreement with debt collectors fell out, they offered me another deal to s**** my debts on condition I take the other product with them that I will be paying R100 with less benefits, I refuse as I could analyze that they are playing me. They then called me to ask why am not paying, I told them again my frustration and ask them to send me and email so I can respond to them, They fail to do so as they knew email will bound them, They have the worst service ever don't take them