Matrix (Mix Telematics) Failer to locate my car

Matrix is putting my car at a very higher risk, every now and then when i log in to check my vehicle, my information is no longer there, i call the command centre then its like i never existed, they will check with my phone no, with my ID, with my car registration and nothing is picked up, I had an emergency last night (20 July 2023) at around 18:30 I then I called matrix again they couldnt locate my car, my information was again not in their system, and truth be told this is putting all at risk , every time i am being told to contact their customer care department to have the issue resolved, after 18:00 that department is closed and also on weekends, i need to tell you guys you are risking by not sorting this issue out and the day something happens and u cant locate my car thats the day i am going to show all the emails and calls i have been making to you to have this issue sorted out