CJ
Claudine J

1 reviews | Active since Aug 2024

14 Aug 2024, 17:15

Matrix keeps debiting account after cancellelation

If I can give zero stars I would.

Matrix beami keeps adding monthly fees on my account after 3 month payment arrangement was made for cancellation settlement. During this time, although I made manually payments they still listed debit orders. Mid July I noticed by sms that I owe R200 more than the actual amount / last instalment due end July. I paid the full amount outstanding and emailed proof of payment. They then added another R97 rand after I settled my account and tried to debit my bank account. Today I received another sms to say I owe R97. The call center insist I must pay this amount and dont understand when I say I settled full amount prior to them adding another monthly fee. I am so sick and tired of matrix beami just adding amounts! How do I get them to close my account and delete my bank details.

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Replies (4)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 Aug 2024, 08:04
Official
Good Day Claudine Joubert, Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 Aug 2024, 13:42
Official
Good Day Claudine Joubert,

Thank you for notifying us with the matter. 

We confirm that our Retention Consultant has contacted you and verified that the contract has been terminated immediately and confirmation of cancellation has been emailed through to you.

Please find the enclosed statement for your review to update the account status to settle the account in full.

We appreciate your patience and cooperation in this matter.

Regards,
Customer Care Department
*** "
CJ
Claudine J's update15 Aug 2024, 14:14
Reviewer Update
Good day Customer Care Dept

Referring to your reply above:

No one phoned me as you stated and secondly, I received my statement. My question is: WHY must I settle it again?
On the 24th July I settled my account with the amount of R570 as given by your call centre, sms and statement.
The amount of R96 which you want me to pay was added to my account AFTER I settled it???
CJ
Claudine J's update15 Aug 2024, 14:55
Reviewer Update
I have now settled it AGAIN and send through proof of payment.

This is daylight ******* but I have paid again just to get rid of them!