1 reviews | Active since Feb 2012
MATRIX IS USELESS, DO NOT USE THEM
I HAVE BEEN BEGGING MATRIX SINCE FEB 2015, TO CHARGE ME A LESSER MONTHLY FEE BECAUSE THE THREE YEARS CONTRACT WAS PAID UP.<br> <br> I HAVE BEEN PAYING R348.00 FOR THEM TO MONITOR MY CAR ONLY.<br> <br> I HAVE SPEND SO MUCH MONEY ON CALLS TO THEIR USELESS CALL CENTRE. NONE OF THE MANAGERS OR SUPERVISORS BOTHER TO RETURN MY CALLS <br> SINCE MARCH 2015.<br> <br> THIS MONTH I CANCELLED THE MONTH TO MONTH CONTRACT. BECAUSE THEY FORCED ME TO GET MOVE TO ANOTHER TRACKING COMPANY THAT<br> IS CHEAPER.<br> <br> SINCE THE CANCELLATIONS I PHONED AGAIN TO DISCONNECT AND TO COME TAKE OUT THE DEVICE FROM MY CAR<br> 1. WHEN THEY SAY THAT THE UNIT IS YOURS AFTER THE THREE YEARS,,,BIG FAT LIE<br> 2. THEY REFUSE TO COME TO MY HOUSE ON SAT 30/05/15 TO TAKE OUT THE OLD OUTDATED USELESS MX3 BECAUSE THEY DO NOT WORK<br> ON SATURDAYS.<br> 3. TO DOWN GRADE TO MX2, THEY CLASSIFY IT AS A NEW CONTRACT FOR THE SAME OLD ****<br> NOW I MUST PAY FOR ANOTHER MONTH, WHAT FOR MATRIX!!!<br> <br> COME GET YOUR **** OUT AND CANCEL THE SO CALL MONITORING FEE..<br> <br> LISTEN TO ALL MY CALLS, WHERE I BEGGED YOU TO COME TO THE PARTY TO RETAIN ME.<br>
We thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
From the outset we wish to express our utter regret for your experience and sincerely apologize for the inconvenience caused.
This is certainly not the image or level of care we strive for and wish to assure you that this matter will be dealt with internally.
A consultant will call you tomorrow to finalize the your request.
Kind regards
Trevor Naicker
Jnr Operations Manager
Tel: ***
We thank you for bringing this matter to our attention and for allowing us the opportunity to assist.
From the outset we wish to express our utter regret for your experience and sincerely apologize for the inconvenience caused.
This is certainly not the image or level of care we strive for and wish to assure you that this matter will be dealt with internally.
A consultant will call you tomorrow to finalize the your request.
Kind regards
Trevor Naicker
Jnr Operations Manager
Tel: ***
