Matrix is Useless

I will not stop posting a review until i receive some sort of communication , as i am extremely dissatisfied with he service ive been recieveing , i will not accept your standard response " Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards, Customer Care Department" This is by far the biggest cop out ive ever seen from a company that is never shy to debit your account but cannot deliver on the basic service which we're paying for , someone better contact me before the end of today or i will be taking this matter further .