KP
Kuvendren P

1 reviews | Active since Sept 2014

17 Feb 2023, 11:52

Matrix is the worst tracking company I dealt with period!

Matrix is committing *****. They sold me a product for R59 and now are charging me R99. This is not the contract i signed up for as I could off got a proper tracker unit installed for this much and not gone with Matrix. Lying looks like a trend with Matrix. Asked for the contract recording and they could not help. There's no assistance from any of the departments especially customer care. Also have been told they are not allowed. to contact their supervisors or managers. Matrix is just a *******. Case number ***7, ***8, ***4.

They will not call back. Always have excuses and to get hold of them is an issue. All I can do is place a stop order for the wrong amount being charged to me. This is the first time that I have experienced customer care to this poor level.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply17 Feb 2023, 14:22
Official
 
Good day Kuvendren Patchapa ,

Thank you for raising your concern to us.

Your case has been escalated to our Sales Department for investigation.  The assisting agent will provide feedback once the inquiry has been is completed.

Regards,
Customer Care Department
***