DM
Dimakatso M
1 reviews | Active since Jul 2025
19 Jul 2025, 20:35
Matrix is the worst tracking company.
Matrix Telematic Vehicle Tracking is the worst when it comes to cancelation and getting in touch with them.
I informed matric vehicle tracking last year August 2024 about the 3 vehicles I lost hence I needed to cancel my contract with them. Firstly I called their customer care number however they told me to write an email to their cancelation department, I wrote multiple emails but still got no respond. I consistently wrote emails until I got a response this year February 2025. They send me the receipt of cancelation which was R5657. I paid it off bit by bit. To my surprise they send me another receipt of cancelation June 2025 which has not increased to R9800. They are still expecting me to pay the R587 I was paying monthly on top of that am expected to pay R9800 cash in one day. They have also charged me for those days they were not replying to my emails whilst I was requesting for a cancelation. I am expected to continue paying the R587 until next year June. Matrix is the worst when it comes to getting in touch and canceling the contract they charge high amounts and it is difficult to reach them. And they want you to pay those high amounts in one day if not they continue charging the monthly installments and they increase the cancelation fee.
Helpful (0)
Replies (11)0
Replies (11)
Matrix Vehicle Tracking's replyOfficial
20 Jul 2025, 08:46Good day Dimakatso Motlatsi,
Thank you for submitting your query.
Please be advised that your agreement with MixTelematics is a 36-month contract, and early termination is subject to a settlement fee. This fee is a one-time payment due in the month of termination.
If the amount is not paid by the 25th of that month, you will need to request an updated settlement fee.
Please be advised that your agreement with MixTelematics is a 36-month contract, and early termination is subject to a settlement fee. This fee is a one-time payment due in the month of termination.
If the amount is not paid by the 25th of that month, you will need to request an updated settlement fee.
We hope this clarifies your query. If you require further assistance, please email us or message us on Facebook.
Kind regards
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply20 Jul 2025, 08:46
Official
Good day Dimakatso Motlatsi,
Thank you for submitting your query.
Please be advised that your agreement with MixTelematics is a 36-month contract, and early termination is subject to a settlement fee. This fee is a one-time payment due in the month of termination.
If the amount is not paid by the 25th of that month, you will need to request an updated settlement fee.
Please be advised that your agreement with MixTelematics is a 36-month contract, and early termination is subject to a settlement fee. This fee is a one-time payment due in the month of termination.
If the amount is not paid by the 25th of that month, you will need to request an updated settlement fee.
We hope this clarifies your query. If you require further assistance, please email us or message us on Facebook.
Kind regards
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
21 Jul 2025, 10:21Good day Dimakatso Motlatsi,
This is confirmation that our cancellations department has made contact with you and the above matter was addressed.
Should you require further assistance, please send us an email or message us on Facebook.
Kind regards
Customer Care Department
***
This is confirmation that our cancellations department has made contact with you and the above matter was addressed.
Should you require further assistance, please send us an email or message us on Facebook.
Kind regards
Customer Care Department
***
Matrix Vehicle Tracking's reply21 Jul 2025, 10:21
Official
Good day Dimakatso Motlatsi,
This is confirmation that our cancellations department has made contact with you and the above matter was addressed.
Should you require further assistance, please send us an email or message us on Facebook.
Kind regards
Customer Care Department
***
This is confirmation that our cancellations department has made contact with you and the above matter was addressed.
Should you require further assistance, please send us an email or message us on Facebook.
Kind regards
Customer Care Department
***
DM
Dimakatso M's updateReviewer Update
21 Jul 2025, 21:59Why should I pay R9800 cancellation fee and at the same time still expected to pay the R563 monthly installment now increased to 600 until next year June? If I should continue paying R573/R600 monthly what's the R9800 for since the contract is still ongoing even though I lost my vehicles?
DM
Dimakatso M's update21 Jul 2025, 21:59
Reviewer Update
Why should I pay R9800 cancellation fee and at the same time still expected to pay the R563 monthly installment now increased to 600 until next year June? If I should continue paying R573/R600 monthly what's the R9800 for since the contract is still ongoing even though I lost my vehicles?
DM
Dimakatso M's updateReviewer Update
21 Jul 2025, 22:01Why did you increase the cancellation fee from February till June ? Does the cancellation fee not cancel the monthly installment?
DM
Dimakatso M's update21 Jul 2025, 22:01
Reviewer Update
Why did you increase the cancellation fee from February till June ? Does the cancellation fee not cancel the monthly installment?
Matrix Vehicle Tracking's replyOfficial
22 Jul 2025, 05:28Good day Dimakatso Motlatsi
Thank you for your reply.
You have accumulated arrears to your account, hence the settlement fee is high. The Relevant Department will contact you back to advise further.
Kind Regards
Customer Care Department
***
Thank you for your reply.
You have accumulated arrears to your account, hence the settlement fee is high. The Relevant Department will contact you back to advise further.
Kind Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply22 Jul 2025, 05:28
Official
Good day Dimakatso Motlatsi
Thank you for your reply.
You have accumulated arrears to your account, hence the settlement fee is high. The Relevant Department will contact you back to advise further.
Kind Regards
Customer Care Department
***
Thank you for your reply.
You have accumulated arrears to your account, hence the settlement fee is high. The Relevant Department will contact you back to advise further.
Kind Regards
Customer Care Department
***
DM
Dimakatso M's updateReviewer Update
22 Jul 2025, 05:38Arrears caused due to you not being available. Had you respond to my email on time would there never have been arrears. I even called, I wanted for 30 minutes on the line and got no one to answer my call. Should the R9800 not cancel the monthly installment? Should it not be a penalty fee for cancelling early?
DM
Dimakatso M's update22 Jul 2025, 05:38
Reviewer Update
Arrears caused due to you not being available. Had you respond to my email on time would there never have been arrears. I even called, I wanted for 30 minutes on the line and got no one to answer my call. Should the R9800 not cancel the monthly installment? Should it not be a penalty fee for cancelling early?
Matrix Vehicle Tracking's replyOfficial
22 Jul 2025, 05:41Good day Dimakatso Motlatsi,
Thank you for your reply.
The relevent department will be in contact with you.
Kind Regards
Customer Care Department
***
Thank you for your reply.
The relevent department will be in contact with you.
Kind Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply22 Jul 2025, 05:41
Official
Good day Dimakatso Motlatsi,
Thank you for your reply.
The relevent department will be in contact with you.
Kind Regards
Customer Care Department
***
Thank you for your reply.
The relevent department will be in contact with you.
Kind Regards
Customer Care Department
***
DM
Dimakatso M's updateReviewer Update
23 Jul 2025, 18:30No one contacted me. I have sent the messages on your Facebook and still no reply. Why are you charging R9800 penalty fee for cancelling early and still expecting me to pay the R563 monthly installment until next year June?
DM
Dimakatso M's update23 Jul 2025, 18:30
Reviewer Update
No one contacted me. I have sent the messages on your Facebook and still no reply. Why are you charging R9800 penalty fee for cancelling early and still expecting me to pay the R563 monthly installment until next year June?
Matrix Vehicle Tracking's replyOfficial
05 Aug 2025, 09:05Good Day Dimakatso
This is confirmation that the above matter was addressed.
Settlement fee for the bike is due on the 25 august 2025.
If you require further assistance, please do not hesitate to email us or message us on Facebook.
This is confirmation that the above matter was addressed.
Settlement fee for the bike is due on the 25 august 2025.
If you require further assistance, please do not hesitate to email us or message us on Facebook.
Kind regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Aug 2025, 09:05
Official
Good Day Dimakatso
This is confirmation that the above matter was addressed.
Settlement fee for the bike is due on the 25 august 2025.
If you require further assistance, please do not hesitate to email us or message us on Facebook.
This is confirmation that the above matter was addressed.
Settlement fee for the bike is due on the 25 august 2025.
If you require further assistance, please do not hesitate to email us or message us on Facebook.
Kind regards,
Customer Care Department
***
DM
Dimakatso M's updateReviewer Update
08 Sept 2025, 10:19Can we please end this already. Please I humbly ask. We agreed on a settlement fee of R550 and I paid it on the 20 the of August 2025. You sent a receipt of cancellation on the 25th of July 2025 now when I am requesting a paid up letter I am told to pay R76 which was not included in the settlement receipt. I paid off the arrears via Risima in July. Now you are refusing to give me a paid up letter. Amounts keep on popping up can you please stop it please
DM
Dimakatso M's update08 Sept 2025, 10:19
Reviewer Update
Can we please end this already. Please I humbly ask. We agreed on a settlement fee of R550 and I paid it on the 20 the of August 2025. You sent a receipt of cancellation on the 25th of July 2025 now when I am requesting a paid up letter I am told to pay R76 which was not included in the settlement receipt. I paid off the arrears via Risima in July. Now you are refusing to give me a paid up letter. Amounts keep on popping up can you please stop it please
Matrix Vehicle Tracking's replyOfficial
17 Sept 2025, 11:28Good Day Dimakatso,
Thank you for your communication
This is confirmation that the above matter has been resolved and that our account department have advised of the August Subscription.
Your contracts have been terminated and a paid up letter was sent to the registered email address.
Kind regards,
Thank you for your communication
This is confirmation that the above matter has been resolved and that our account department have advised of the August Subscription.
Your contracts have been terminated and a paid up letter was sent to the registered email address.
Kind regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply17 Sept 2025, 11:28
Official
Good Day Dimakatso,
Thank you for your communication
This is confirmation that the above matter has been resolved and that our account department have advised of the August Subscription.
Your contracts have been terminated and a paid up letter was sent to the registered email address.
Kind regards,
Thank you for your communication
This is confirmation that the above matter has been resolved and that our account department have advised of the August Subscription.
Your contracts have been terminated and a paid up letter was sent to the registered email address.
Kind regards,
Customer Care Department
***