TM
Thobile M
1 reviews | Active since Jun 2017
15 Jun 2022, 11:51
Matrix is a ****
I have been paying monthly without fail for my device and now I’m receiving threats that I owe them money. Been emailing back and calling to query but no one bothers to respond. When I called they took my details and promised to call back but nothing.
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Replies (2)TM
Thobile M's updateReviewer Update
15 Jun 2022, 16:26Than they call me only to tell me they will email the person responsible for this. The guy was very rude and wasn’t even interested in what I had to say. Told me I shouldn’t air my concerns to him as he is not responsible
TM
Thobile M's update15 Jun 2022, 16:26
Reviewer Update
Than they call me only to tell me they will email the person responsible for this. The guy was very rude and wasn’t even interested in what I had to say. Told me I shouldn’t air my concerns to him as he is not responsible
Matrix Vehicle Tracking's replyOfficial
15 Jun 2022, 16:27Good day Thobile M
We can confirm that a consultant was in contact with you.
As advised your query has been escalated to the relevant department for assistance.
As soon as we receive feedback we will revert back to you.
Apologies for any inconvenience caused with this.
Regards
Customer Care Department
***
We can confirm that a consultant was in contact with you.
As advised your query has been escalated to the relevant department for assistance.
As soon as we receive feedback we will revert back to you.
Apologies for any inconvenience caused with this.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Jun 2022, 16:27
Official
Good day Thobile M
We can confirm that a consultant was in contact with you.
As advised your query has been escalated to the relevant department for assistance.
As soon as we receive feedback we will revert back to you.
Apologies for any inconvenience caused with this.
Regards
Customer Care Department
***
We can confirm that a consultant was in contact with you.
As advised your query has been escalated to the relevant department for assistance.
As soon as we receive feedback we will revert back to you.
Apologies for any inconvenience caused with this.
Regards
Customer Care Department
***