Matrix is a **** performing ******** practices.

This company is debiting my account without the necessary permission granted to them. I bought a Ford Vehicle in 2021. I have been told by Matrix that they have an agreement with Ford that Ford covers the cost of a tracker for the first two years. At the point that this came to an and, I received a call from Godness at Matrix asking me if I want to continue. Initially I communicated interest pending further written confirmation of the details of this membership. I subsequently did not sign any agreement to debit my account directly. Logically, this means that Matrix should not have my banking details. Yet, Matrix continues to debit my account. Discovery, my bank, refuses this, because they do not have the documentation confirming that I agreed to this debit order. Yet Matrix continues to bomard me with demands for payments. Despite having cancelled the entire set up in WRITTING!!!!! The debt collector agent I am corresponding with is incredibly rude refusing to forward me to her supervisor. Customer Care emails go unanswered after promises of looking into the matter and the debit collectors keep bothering me accusing me of "well how do you think we got your banking details then" - this is my question too?! The only way this could have happened is that Ford provided them with my details unbeknown to me and Matrix is utilising those to ********ly. Debiting my account for the past two months subsequent to which I get hounded for unpaid bills!!