TM
Thabang M
1 reviews | Active since Apr 2023
28 Mar 2024, 10:59
Matrix is a *****.
I was involved in an accident on the early hours 18th of March. The crash alert that is included in the app didn't work. Pressed the panic button for assistance also didn't work. For someone who pays his monthly installments on time, I expect for everything to work. If you looking for a tracking device, look elsewhere.
Helpful (0)
Replies (2)0
Replies (2)TM
Thabang M's updateReviewer Update
28 Mar 2024, 12:16Just Recieved a a call from Matrix to test my panic button only to find out that my panic button isn't working after over 6 months thinking it was working. I cannot imagine if I was hijacked and thought my panic button was working. It will be replaced don't know when. Not sure on whether I should drive my car until I recieve it. As for the crash alert I wasn't provided any answers for when I asked about the severity that the car needs to be for it to work. I repeat again look for a different tracking company when looking for a tracker. I'm just waiting for the 3 years to pass so I can use a different tracking company, If I could cancel the contract I would.
TM
Thabang M's update28 Mar 2024, 12:16
Reviewer Update
Just Recieved a a call from Matrix to test my panic button only to find out that my panic button isn't working after over 6 months thinking it was working. I cannot imagine if I was hijacked and thought my panic button was working. It will be replaced don't know when. Not sure on whether I should drive my car until I recieve it. As for the crash alert I wasn't provided any answers for when I asked about the severity that the car needs to be for it to work. I repeat again look for a different tracking company when looking for a tracker. I'm just waiting for the 3 years to pass so I can use a different tracking company, If I could cancel the contract I would.
Matrix Vehicle Tracking's replyOfficial
28 Mar 2024, 12:21Good Day Thabang Motaung,
Thank you for bringing the matter to our attention.
We confirm that Client Service Consultant has been in contact with you and escalated the request to Technical Department.
Expect a consultant to reach out to you for feedback soon to confirm the booking arrangements.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention.
We confirm that Client Service Consultant has been in contact with you and escalated the request to Technical Department.
Expect a consultant to reach out to you for feedback soon to confirm the booking arrangements.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Mar 2024, 12:21
Official
Good Day Thabang Motaung,
Thank you for bringing the matter to our attention.
We confirm that Client Service Consultant has been in contact with you and escalated the request to Technical Department.
Expect a consultant to reach out to you for feedback soon to confirm the booking arrangements.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention.
We confirm that Client Service Consultant has been in contact with you and escalated the request to Technical Department.
Expect a consultant to reach out to you for feedback soon to confirm the booking arrangements.
Regards,
Customer Care Department
***