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Shereezia S
1 reviews | Active since Mar 2023
23 Oct 2023, 16:16
Matrix incorrect billing.
I have sent more than 5 emails to the customer service email address with no response and to Phumzile Mathabini with poor customer service and poor turnaround time. My query was logged on the 03 October.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
24 Oct 2023, 12:17Good Day Shereezia Sattar,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Sales Department for further investigation.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Sales Department for further investigation.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply24 Oct 2023, 12:17
Official
Good Day Shereezia Sattar,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Sales Department for further investigation.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the matter has been escalated to our Sales Department for further investigation.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
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Shereezia S's updateReviewer Update
02 Nov 2023, 11:23My issue is still not resolved!
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Shereezia S's update02 Nov 2023, 11:23
Reviewer Update
My issue is still not resolved!