ES
Elaine S
1 reviews | Active since May 2022
25 Jun 2024, 15:52
Matrix ignoring my cancellation
I requested that my matrix account be closed on the 4th of June. I have received no feedback and am being billed again!
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
26 Jun 2024, 07:33Good Day Elaine Smit,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Jun 2024, 07:33
Official
Good Day Elaine Smit,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
26 Jun 2024, 14:39Good Day Elaine Smit, Thank you for allowing us to assist with your inquiry.
We verify that our Client Service Representative has contacted you and the issue has been escalated to our Accounts department.
To settle the outstanding balance on the account and bring it up to date.
Your patience and cooperation regarding this matter are greatly appreciated.
Regards,
Customer Care Department
***
We verify that our Client Service Representative has contacted you and the issue has been escalated to our Accounts department.
To settle the outstanding balance on the account and bring it up to date.
Your patience and cooperation regarding this matter are greatly appreciated.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Jun 2024, 14:39
Official
Good Day Elaine Smit, Thank you for allowing us to assist with your inquiry.
We verify that our Client Service Representative has contacted you and the issue has been escalated to our Accounts department.
To settle the outstanding balance on the account and bring it up to date.
Your patience and cooperation regarding this matter are greatly appreciated.
Regards,
Customer Care Department
***
We verify that our Client Service Representative has contacted you and the issue has been escalated to our Accounts department.
To settle the outstanding balance on the account and bring it up to date.
Your patience and cooperation regarding this matter are greatly appreciated.
Regards,
Customer Care Department
***