Matrix ignoring cancellation request and providing poor customer service

m extremely disappointed with the service I have received from Matrix Vehicle Tracking.

I requested cancellation of my Matrix subscription, which is on a month-to-month basis, but instead of receiving proper assistance, I was only sent an automated response and my matter has still not been resolved.

To make matters worse, when I contacted Matrix, I was assisted by a consultant named Maite Maluleka, who was rude, dismissive, and unprofessional. She did not allow me to properly explain my issue or my cancellation request, which was extremely frustrating and unacceptable.

I have already settled the outstanding balance on my account, so there is no valid reason for Matrix to continue delaying the cancellation process or attempting to continue billing me.

As a customer, I find this treatment unacceptable. I have made it clear that I want this subscription cancelled immediately, and I do not authorise any further debits.

I am now requesting that Matrix urgently:

Cancel my subscription immediately

Confirm in writing that my account has been closed

Confirm that no further debits will be processed

I hope Matrix resolves this matter urgently before I am forced to escalate it further