DM
Dania M

1 reviews | Active since Jan 2020

20 May 2025, 19:56

Matrix ignores your cancelation and will ***** your money months after you have cancelled

My car was written off in December 2024. I phoned Matrix on 28 January 2025 to cancel my Matrix as I do not need it anymore, as my car is written off. They informed me of the 1 months notice period (actually 20 days). They said I must send a email to give notice, my mail was send to *** as well as *** on the 28th of January 2025. On the 31st of March 2025 I received an email from *** which starts with Re: Confirmation of cancellation.......I could not believe that a big company are finally listening to my request as I am not used to this from any big company. But I was fooled once again as Matrix took a debit order from my account on 20 March, 19 April and again today 20 May 2025. I even got a phone call yesterday to say that I am in arrears !!!!!!!!!!!!!!!!!!! I reversed todays debit order, as what part of "my car was written of in Dec, I cancelled in January, one months notice is till end of Feb" do you not understand ???????????????????? how many monthly debit orders do you want to ***** from me ? I tried to fill in your 'customer satisfaction survey, it does not work" Do not dare phoning me about the debit order which I reversed today as you already stole from me in March and April. Your never ending spam calls is also very irritating and against the law, you can remove my number from your list as I will NEVER recommend you or sign up with you EVER again. You are waiting my time and *****ing my money. I will write a "Hello Peter review" every day I get a phone call from you as it seems this is the only way to deal with big companies. I have all the proof of my cancelation email as well as proof of your cancelation confirmation email send to me. Do not phone me and do not take more of my money

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Replies (4)
DM
Dania M's update20 May 2025, 20:04
Reviewer Update
By reading all your other reviews, I can clearly see that I am not the only one with the same problem. And that Matrix does this to everybody, I will also take this to Social media
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply21 May 2025, 11:09
Official
Good Day
 
Thank you for your submission

This is to confirm that you have been contacted and the matter has been addressed.

An email confirmation has been sent to your email.

Kind Regards
Customer Care Department
*** 
DM
Dania M's update26 May 2025, 17:13
Reviewer Update
So I am writing another "Hello Peter review" after this mail......When are you planning to refund me as promised ? Even though you admitted that you must refund me, I still get harassing phone calls saying that I owe you money as well as sms's. I will write a "Hello Peter" review everyday if I must, make very sure that no one phones me again asking me for money and make very sure that no debit order goes out of my account. And do not phone me, just email me. Just the name Matrix makes me very angry before answering the call. I can not believe that Matrix actually wastes money like this by paying staff to phone and harass people everyday trying to sell their product and asking for money which is not due.
DM
Dania M's update26 May 2025, 17:14
Reviewer Update
This is the mail I receive and then days later I get phoned because I owe you money. Just read all these complaints above !!!! I really think every body should take this company to the ombudsman or social media or carte blanche
ood morning Dania

Thank you for speaking with us. We apologize for the inconvenience.

As discussed, we've canceled the remaining services that weren't previously terminated, likely due to a technical issue on our end.

To rectify the situation, we'll credit the payments from April to May towards your outstanding balance

Hope this resolves your query.