Matrix I could have been dead by the time you answered your call. This is terrible service

I have never ever had such bad service from Matrix or any other company. I tried my panic button yesterday because I will be traveling alone and it is a long distance that I have to travel . I called Matrix high jacking number and the told me there is no connection. How is this possible I had my car at a dealership and Matrix tested the system there and all was in order. The batteries in the remote is perfect. I have been trying for 4 hours for someone just to answer the phone at Matrix. I even called the emergency line incase of being hi jacked. It rang 6 times and they just kept on putting the phone down. If I was in a real emergency I would have been dead by now. I have asked the dealership where I took my car too the last time to see if they can get hold of Matrix and this very big well known dealership can't get hold of Matrix. Now if my car gets ****** and recovered and there is damage to my car. The insurance company won't pay because my Matrix is not working. I test my Matrix with out fail every 3 months. Can someone someone come and get this piece of nonsense out of my car I will go to another provider where I get service.