Matrix ********** and Dishonest

I've been trying to cancel this account since last year October 2020, then was told that I would have to settle the account which at the time was 930+, i was also told that there's a cancellation requestion request that I was supposed to send but never received the email address to cancel. ever since then Matric has been running my account *******ly because they claim i cannot cancel over the phone, now I am 2300+ in arrears because of their failure to cancel. I've been speaking to a Nosipho from the accounts division and she even refuses to send me recordings of all my calls with Matric asking multiples times for this account to be called. I am being forced to keep an account with their service which I've requested to be cancelled since last year October. This ********** and dishonest of Matrix to want to force a debit order each month even after my request to cancel that is more than 6 months old. on the 29th of May another debit order went off my account, since last year matric has been debiting my account and I've had to call the bank and reverse because these are unauthorized. Nosipho is telling me they will NOT send me all my recordings from last year when i requested to cancelled so basically I'm forced to pay for a tracker that's in a car I no longer own from last year July 2020