TS
Trudy S
1 reviews | Active since Aug 2020
31 Jul 2022, 10:41
Matrix failed me, I'm so disappointed 😥.
On the July the 20th my car was ******, first tried to log in the app to see if my car is really gone, I couldn't login. Called to report a ****** car after taking all the details they wanted the first question I asked what time did my car start moving, as I didn't get any notification to show that my car is moving. They couldn't answer me, the guy simply said I can't pick it up on the system. Then again he said there's a back up unit but still failed to retrieve information from. I'm so disappointed 😥😥😥 I've been using this tracker since 2014 and this was the end result.
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Matrix Vehicle Tracking's replyOfficial
02 Aug 2022, 13:06Good Day Trudy S
We acknowledge your post and have noted the content.
From the outset we wish to sympathise with you for the loss of your vehicle and the trauma that this might have caused.
We would like to highlight that “That there are instances where a vehicle cannot be recovered due to, amongst others, the service or a non-communicating unit and the subscriber acknowledges this fact,…”
We assure you that our attempts to successfully recover a vehicle is not halted by a non-communicating device and every alternative avenue available to us is used to assist in the recovery – as was the case with this incident.
Please be assured of our best intentions at all times.
Regards
Customer Care Department
***
We acknowledge your post and have noted the content.
From the outset we wish to sympathise with you for the loss of your vehicle and the trauma that this might have caused.
We would like to highlight that “That there are instances where a vehicle cannot be recovered due to, amongst others, the service or a non-communicating unit and the subscriber acknowledges this fact,…”
We assure you that our attempts to successfully recover a vehicle is not halted by a non-communicating device and every alternative avenue available to us is used to assist in the recovery – as was the case with this incident.
Please be assured of our best intentions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Aug 2022, 13:06
Official
Good Day Trudy S
We acknowledge your post and have noted the content.
From the outset we wish to sympathise with you for the loss of your vehicle and the trauma that this might have caused.
We would like to highlight that “That there are instances where a vehicle cannot be recovered due to, amongst others, the service or a non-communicating unit and the subscriber acknowledges this fact,…”
We assure you that our attempts to successfully recover a vehicle is not halted by a non-communicating device and every alternative avenue available to us is used to assist in the recovery – as was the case with this incident.
Please be assured of our best intentions at all times.
Regards
Customer Care Department
***
We acknowledge your post and have noted the content.
From the outset we wish to sympathise with you for the loss of your vehicle and the trauma that this might have caused.
We would like to highlight that “That there are instances where a vehicle cannot be recovered due to, amongst others, the service or a non-communicating unit and the subscriber acknowledges this fact,…”
We assure you that our attempts to successfully recover a vehicle is not halted by a non-communicating device and every alternative avenue available to us is used to assist in the recovery – as was the case with this incident.
Please be assured of our best intentions at all times.
Regards
Customer Care Department
***