MATRIX-EXCELLENT Customer care

For the MATRIX Division- Full marks for customer care-on 29th March driving back home from the office, I was re-routed by WAZE (the GPS SYS) through Alexandria (Gauteng) because of a sever blockage on the N3 Highway due to a overturned truck. Iam a 70 year old white old lady and have NEVER driven near, never mind THROUGH, ALEXANDRIA. Imagine my state of mind, it took me about 20 minutes driving in totally unfami**** roads and directions. I had NO CLUE where I was and ONLY WAZE could get me out of that maze of roads. I just hit the bottom end of Modderfontein road and finally realized where I was (near the Edenvale Hospital). My heart was just starting to beat normally again when I get a call from a gentleman that turned out to be from the MATRIX call centre and asked me if I was OK and asked me to confirm I was in Modderfontein road by Edenvale...immagine my surprise at getting this call. He apparently had been alerted that I was in a potentially dangerous situation and did I need help; he even knew where I was driving and was concerned enough to make sure I was going to alright. NOW, that is what I call customer service;