ZZ
Zenzile Z
1 reviews | Active since Sept 2023
08 Nov 2025, 09:56
Matrix doesn't want to cancel billing and keeps billing even after cancelation
Again I'm writing to Hello peter regarding this bad company called Matrix my REG JB61LCGP , they called me last week after writing to you apologizing for the inconvenience saying they will cancel. Today their still sending me smses to pay a tracker I canceled in August and by credit score still shows the money I don't owe outstanding I will need to now send proof of email to trade union and contract coz these guys seem to be a disloyal company that's here to ruin South Africans lives
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Matrix Vehicle Tracking's replyOfficial
10 Nov 2025, 10:07Good day Zenzile,
Thank you for your submission.
As previously discussed with one of our consultants, please note that the contract has been terminated and the necessary credits have been submitted to bring the account to its current balance.
Kindly allow 7 to 14 working days for credits to be completed.
We appreciate your patience and understanding.
Warm regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply10 Nov 2025, 10:07
Official
Good day Zenzile,
Thank you for your submission.
As previously discussed with one of our consultants, please note that the contract has been terminated and the necessary credits have been submitted to bring the account to its current balance.
Kindly allow 7 to 14 working days for credits to be completed.
We appreciate your patience and understanding.
Warm regards,
Customer Care Department
***
Customer Care Department
***