1 reviews | Active since Sept 2025
Matrix customer service
good day
i would like to start by saying thanks to refilwe for assisting me in Feb this year her assistance was excellent
but on the 28th of March i called in again (but forgot the agents name) to request another recovery and i stated that they should bill the recovery to my outstanding payment of february i was told that they will dispatch once they have a signal from the beamie recovery unit today is the 14th of April and we haven't been told anything to a point where last week all my calls were declined as if they know my number
now my app shows nothing of my car i got information that my car has been sold illegitimately and still nothing from matrix up till today regarding if they dispatched or not and we did provide them a OB number or the location of the vehicle so i can go recover it myself if they didnt want to provid the service- if this was due to the contract terminating then they did not mention it when we called, i have also made means to email them on the mix telematics address but was told provide details which was last wednesday and still no feedback
please assist as i;m at a point of desperation
Kindly note that the matter has been escalated to the relevant department for a review.
Please anticipate feedback shortly.
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Kindly note that the matter has been escalated to the relevant department for a review.
Please anticipate feedback shortly.
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" i have to go to the police then you can act only then"
3 weeks later on something that should have been upon the request for the recovery
i;m now playing investigator in a file d i have no knowledge of
if it's your service that you don't want to use then at least provide me the location where the beamie was most recently seen cause i canot see nothing on my app
" i have to go to the police then you can act only then"
3 weeks later on something that should have been upon the request for the recovery
i;m now playing investigator in a file d i have no knowledge of
if it's your service that you don't want to use then at least provide me the location where the beamie was most recently seen cause i canot see nothing on my app
Thank you for your responses.
A detailed response has been sent to your e-mail address including the activation report.
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Thank you for your responses.
A detailed response has been sent to your e-mail address including the activation report.
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