RM
Robert M
1 reviews | Active since Sept 2023
10 Apr 2025, 07:29
Matrix customer service
I equested my log book function to be activate on my matrix device a month ago. I am still waiting for this to be done. Matrix do answer their calls... Such poor service.
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Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
10 Apr 2025, 10:30Good Day Robert Macaskill
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards, Customer Care Department ***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards, Customer Care Department ***
Matrix Vehicle Tracking's reply10 Apr 2025, 10:30
Official
Good Day Robert Macaskill
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards, Customer Care Department ***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards, Customer Care Department ***
Matrix Vehicle Tracking's replyOfficial
10 Apr 2025, 10:30Good Day Robert Macaskill
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards, Customer Care Department ***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards, Customer Care Department ***
Matrix Vehicle Tracking's reply10 Apr 2025, 10:30
Official
Good Day Robert Macaskill
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards, Customer Care Department ***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards, Customer Care Department ***
RM
Robert M's updateReviewer Update
10 Apr 2025, 10:48Good Morning
Big thank you to Caroline for the swift response. My concerns have been addressed and I am very satisfied. Many Thanks.
Big thank you to Caroline for the swift response. My concerns have been addressed and I am very satisfied. Many Thanks.
RM
Robert M's update10 Apr 2025, 10:48
Reviewer Update
Good Morning
Big thank you to Caroline for the swift response. My concerns have been addressed and I am very satisfied. Many Thanks.
Big thank you to Caroline for the swift response. My concerns have been addressed and I am very satisfied. Many Thanks.
Matrix Vehicle Tracking's replyOfficial
15 Apr 2025, 08:44Good day Robert Macaskill
Thank you for your submission
This confirms that that matter was completed as per the communication you had with one of our consultants.
Kind Regards
Customercare department
***
Thank you for your submission
This confirms that that matter was completed as per the communication you had with one of our consultants.
Kind Regards
Customercare department
***
Matrix Vehicle Tracking's reply15 Apr 2025, 08:44
Official
Good day Robert Macaskill
Thank you for your submission
This confirms that that matter was completed as per the communication you had with one of our consultants.
Kind Regards
Customercare department
***
Thank you for your submission
This confirms that that matter was completed as per the communication you had with one of our consultants.
Kind Regards
Customercare department
***