Matrix Customer Care Shows No Care.

I am using this platform because there is no response from their two customer care email addresses that I used. I also sent the email to the enquiries email address. *** , customercarematrixtelematics.com and ***.

Matrix installed tracking devices in 14 of my motorbikes. Three of them are draining the batttery to a point that I now have to buy new batteries.

The motorbikes were brand new when the installation was done. Also, the manufacturer confirmed after running tests that the battery draining is coming from the tracking units.

I sent the initial query on 29 October. I received two automated references numbers immediately. I sent follow-up emails on 3 November, with no response. I then sent other emails on 5 November, which was also in vain.