MG
Mfundo G
1 reviews | Active since Mar 2024
27 Mar 2024, 23:43
Matrix complaint
This company is a reap of i took a car tracking device beginning of March 2020 And they told me that if i terminated before 6 or 12 months there will be a penalties and beginning of August 2021 i called them to cancel contract after tje car was involved in an accident and i had to cancel cause the car was nomore they 1stly sent an email stating that it has been cancelled andthey stopped debiting 3 months later endof October they started again and i called them and they aske for bank statements i sent everything then it went quiet recently they started sending me smses and phone calls from “new debt management” telling me i owe matrix money
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Replies (1)Matrix Vehicle Tracking's replyOfficial
28 Mar 2024, 12:00Good Day Mfundo Gwenda,
Thank you for notifying us of this issue.
We confirm that Retention Consultant has been in contact with you and escalated the matter has been escalated to our Sales Department for further investigation.
Expect a consultant to reach out to you for feedback soon.
Regards,
Customer Care Department
***
Thank you for notifying us of this issue.
We confirm that Retention Consultant has been in contact with you and escalated the matter has been escalated to our Sales Department for further investigation.
Expect a consultant to reach out to you for feedback soon.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Mar 2024, 12:00
Official
Good Day Mfundo Gwenda,
Thank you for notifying us of this issue.
We confirm that Retention Consultant has been in contact with you and escalated the matter has been escalated to our Sales Department for further investigation.
Expect a consultant to reach out to you for feedback soon.
Regards,
Customer Care Department
***
Thank you for notifying us of this issue.
We confirm that Retention Consultant has been in contact with you and escalated the matter has been escalated to our Sales Department for further investigation.
Expect a consultant to reach out to you for feedback soon.
Regards,
Customer Care Department
***
