Matrix Communication Problem.

I have asked for a vehicle to be deactivated. They read it wrong and try an deactivate the incorrect one. Then eventually thay deactivate the correct one. Then i asked fro a statement and i get emails after emails where it gets forwarded to somebody else. Now today i get a call from totally somebody else saying he got a mail that i want a vehicle re activated that was de activated a year ago. I told him NO all i want is a statement and a breakdown of what i was paying for over the last month. I am still waiting after so many requests. How difficult can it be. It seems that there is to many people doing the same thing and no system recording job cards or even progress on any call related to a customer