Matrix client service is pathetic

I am shocked at the level of service from matrix, I have attempted to contact their accounts offices for a month, but it rings continuously with no answer, i needed to update my debit order details, I sent them an email but received no response, a month and a half later someone eventually answered by the name of Felicia who's attitude was one of 'why am I bothering her. A week later I received a call from the accounts because they found the debit order didn't go through. The consultant was speaking so softly I couldn't hear her and when I complained that I am finding difficult to hear her she dropped the call. This displays an attitude of people who don't appreciate their job, in tough times like these where companies are closing down, i would expect people to appreciate the jobs they have. Please stay away doing business with a company like this ,I dread to think if I have to deal with them for the recovery of my motor vehicle how difficult will the process be.