sM
sisonke M

1 reviews | Active since Jun 2015

08 Jan 2024, 09:27

Matrix Car Tracker, you'll regret it.

I had a dispute with Matrix vehicle tracker about having cancelled my account with them after the initial end-date of the contract, they charged me an extra month ANYWAY claiming that saying that I didn't want a contract with them is not enough to cancel it. I later decided to pay the extra month they were demanding and since I wanted to sever any relationship still left with them. I made the payment on the 4th Of October 2023 however I see a missed payment reflecting on December 2023 on my credit report. This company is also showing as vehicle loan on my credit report when they are only offering a commonplace service tracking cars. Calling them doesn't work as it took them 3 months to give me a letter showing that the payment was made in October.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply08 Jan 2024, 14:50
Official
Good Day Sisonke Mtati,

Thank you for raising your concern.

Kindly note that your request has been sent to our Accounts Department for assistance.

Regards,
Customer Care Department
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