DC
Dylan C
1 reviews | Active since Jun 2009
06 Dec 2023, 14:31
Matrix Car Tracker Removal Cost
I've been a customer for 4+ years. I'm switching vehicle insurance company and the new company won't accept Matrix tracker units, so had to move to another tracker company. Now, to have the Matrix unit removed, I have to go through a independent fitment center that wants to charge R1160. So, because the matrix unit is apparently inferior, I must pay for its removal. Not acceptable. And no one at matrix will give me a clear answer as to why.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
06 Dec 2023, 15:48Good Day Dylan Cavanagh ,
We appreciate you bringing the issue to our notice and providing us with the chance to extend further assistance in addressing your inquiry.
We confirm Retention Consultant has been in contact with you and have emailed through confirmation of cancellation.
Regards,
Customer Care Department
***
We appreciate you bringing the issue to our notice and providing us with the chance to extend further assistance in addressing your inquiry.
We confirm Retention Consultant has been in contact with you and have emailed through confirmation of cancellation.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Dec 2023, 15:48
Official
Good Day Dylan Cavanagh ,
We appreciate you bringing the issue to our notice and providing us with the chance to extend further assistance in addressing your inquiry.
We confirm Retention Consultant has been in contact with you and have emailed through confirmation of cancellation.
Regards,
Customer Care Department
***
We appreciate you bringing the issue to our notice and providing us with the chance to extend further assistance in addressing your inquiry.
We confirm Retention Consultant has been in contact with you and have emailed through confirmation of cancellation.
Regards,
Customer Care Department
***
DC
Dylan C's updateReviewer Update
08 Dec 2023, 11:36I appreciate your message, however, having been contacted by one of your service representatives 3 days ago with the assurance I would be assisted, the same day, I have not heard another word.
DC
Dylan C's update08 Dec 2023, 11:36
Reviewer Update
I appreciate your message, however, having been contacted by one of your service representatives 3 days ago with the assurance I would be assisted, the same day, I have not heard another word.