1 reviews | Active since Mar 2018
Matrix car tracker company is *********** and eats our money for nothing
Yesterday at about 9p.m my dad was hijacked and hence we paying this tracker company we called in for assistance for co ordinates of where maybe the car will be after telling them our story bit the consultants kept on asking bull**** questions telling us its their protocol for my mom to not verify but they needeed my uncle to do so.we called my uncle to do so but they took another 3 hours yp assist us .Mind you we went out ourselves to search the car after giving us those coordinates they didn't even call back up for us and when we called them again they just said they can't see where the car is anymore and they didn't do anything. I'm so ****ed your service is poor and won't recommend it to anyone
Dear Zinhle Kubeka
We hereby acknowledge your post and appreciate the opportunity to respond.
From the outset we which to sympathize with the traumatic event that your father has gone through and the undue stress this have placed on you and your family. We are truly grateful that he has come through this ordeal unscathed.
I refer to our telephonic discussion and would like to state for the record that we cannot agree with some of the statements made in your complaint as our records reflect the contrary.
We are confident that we have addressed your concerns in our telephonic discussion and that a incident report will be forwarded to your email address
Please contact me directly should you require any further assistance.
Kind regards
Thato Mashimbye
Customer Care Supervisor
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Dear Zinhle Kubeka
We hereby acknowledge your post and appreciate the opportunity to respond.
From the outset we which to sympathize with the traumatic event that your father has gone through and the undue stress this have placed on you and your family. We are truly grateful that he has come through this ordeal unscathed.
I refer to our telephonic discussion and would like to state for the record that we cannot agree with some of the statements made in your complaint as our records reflect the contrary.
We are confident that we have addressed your concerns in our telephonic discussion and that a incident report will be forwarded to your email address
Please contact me directly should you require any further assistance.
Kind regards
Thato Mashimbye
Customer Care Supervisor
***