MATRIX: CAR MOVEMENT DETAILS ON DAY OF ACCIDENT NOT AVAILABLE

I was in a car accident, our insurance is needing to finalize some details - I need to get the car details and movements for that day but no one is actually willing to pick up the phone or even call back, this is bad service until the debits need to go off. Maybe we must switch to another company, we had an issue before and we received dismal and under par service, I just expected better this time.