MM
Mbuso M
1 reviews | Active since Jun 2022
02 Aug 2024, 09:21
Matrix car insurance
I have insured my two cars with Matrix and I have sold one of my insured cars two months ago yet they still continue to debit for both cars. I emailed them several times about this matter and they are not responding. My contract ended in May and they are still continuing to debit on my account. When I call they do not answer.
When my battery is off they do not call. Its a **** and I don't recommend anyone to join them.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
02 Aug 2024, 10:50Good Day Mbuso Shabangu ,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply02 Aug 2024, 10:50
Official
Good Day Mbuso Shabangu ,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
MM
Mbuso M's updateReviewer Update
02 Aug 2024, 11:28Please respond promptly because I told you several times that I will now escalate this matter to Hellopeter
MM
Mbuso M's update02 Aug 2024, 11:28
Reviewer Update
Please respond promptly because I told you several times that I will now escalate this matter to Hellopeter
Matrix Vehicle Tracking's replyOfficial
02 Aug 2024, 14:33Good Day Mbuso Shabangu ,
Thank you for notifying us of this issue.
We confirm that our Retention Consultant has been in contact with you and confirmation of cancellation has been emailed through to you.
We appreciate your patience and cooperation in this matter.
Regards,
Customer Care Department
***
Thank you for notifying us of this issue.
We confirm that our Retention Consultant has been in contact with you and confirmation of cancellation has been emailed through to you.
We appreciate your patience and cooperation in this matter.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Aug 2024, 14:33
Official
Good Day Mbuso Shabangu ,
Thank you for notifying us of this issue.
We confirm that our Retention Consultant has been in contact with you and confirmation of cancellation has been emailed through to you.
We appreciate your patience and cooperation in this matter.
Regards,
Customer Care Department
***
Thank you for notifying us of this issue.
We confirm that our Retention Consultant has been in contact with you and confirmation of cancellation has been emailed through to you.
We appreciate your patience and cooperation in this matter.
Regards,
Customer Care Department
***