Matrix - Cancellation pitfalls

I have had exceptional service from Matrix technical for all the many years I have been subscribed with multiple vehicles.

When cars were ******, they were recovered, no fuss. When monthly testing was required, no fuss. We bragged to all and sundry of the service we received and encouraged others to move.

It is beyond me that this is the level customers are dragged to when trying to do the right thing by cancelling the service.

1. No number of emails elicit a Matrix response, 2. Receiving the mandatory reference number via return email, as part of your website advised process, is non-existent, 3. Calls to your debtors and cancellations dept. (if you can get through) conversations are as clear as mud, 4. Not being advised by the cancellations dept. being required to give a month’s notice, is a serious flaw and breakdown in trust, 5. Penalizing a loyal client for having exceeded their 3-year contracts (multiple vehicles) with a month’s notice period, is beyond reasonable. If I was still in a contract, I could understand the penalty! 6. Being prematurely listed on ITC is reputational damage for Matrix considering no Matrix human communication (other than a system generated invoice) had been initiated at that point!

This is a poor indictment of service delivery today! I am disillusioned and will never consider using or referring anyone to Matrix again.