CP
Charmaine P
1 reviews | Active since Nov 2022
22 Jul 2024, 12:11
Matrix call center agent put the phone down on me in an emergency. Steer away from them!!!
Incase of an emergency this company will let you down. Call center agents are extremely rude. Told me if I am unhappy I must go and use Netstar or Tracker and then he put the phone down on my face. This happened during an emergency!
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Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
22 Jul 2024, 12:22Good Day Charmaine Pillay
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply22 Jul 2024, 12:22
Official
Good Day Charmaine Pillay
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
22 Jul 2024, 14:02Good Day Charmaine Pillay,
We appreciate you raising this issue with us.
We confirm that our Client Service Representative has been in contact with you and the matter has been escalated to Management for investigation.
Sincerely apologize for the inconvenience caused.
Sincerely apologize for the inconvenience caused.
Thank you for your patience and cooperation in this matter.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply22 Jul 2024, 14:02
Official
Good Day Charmaine Pillay,
We appreciate you raising this issue with us.
We confirm that our Client Service Representative has been in contact with you and the matter has been escalated to Management for investigation.
Sincerely apologize for the inconvenience caused.
Sincerely apologize for the inconvenience caused.
Thank you for your patience and cooperation in this matter.
Regards,
Customer Care Department
***
Customer Care Department
***
CP
Charmaine P's updateReviewer Update
28 Aug 2024, 06:36It's been a month and not only has Matrix not resolved why their agent put the phone down on my face, during and emergency, they (Claudia) are ignoring my emails.
Is this the type of tracking company you want to pay your hard earned money when there is an emergency?
Do you want your tracking company to put the phone down on you when you think a loved one is hijacked or in danger?
Do you want to pay a tracking company who hires people that are rude and are not equipped to handle calls in an emergency. **Steer away from Matrix!
**
Is this the type of tracking company you want to pay your hard earned money when there is an emergency?
Do you want your tracking company to put the phone down on you when you think a loved one is hijacked or in danger?
Do you want to pay a tracking company who hires people that are rude and are not equipped to handle calls in an emergency. **Steer away from Matrix!
**
CP
Charmaine P's update28 Aug 2024, 06:36
Reviewer Update
It's been a month and not only has Matrix not resolved why their agent put the phone down on my face, during and emergency, they (Claudia) are ignoring my emails.
Is this the type of tracking company you want to pay your hard earned money when there is an emergency?
Do you want your tracking company to put the phone down on you when you think a loved one is hijacked or in danger?
Do you want to pay a tracking company who hires people that are rude and are not equipped to handle calls in an emergency. **Steer away from Matrix!
**
Is this the type of tracking company you want to pay your hard earned money when there is an emergency?
Do you want your tracking company to put the phone down on you when you think a loved one is hijacked or in danger?
Do you want to pay a tracking company who hires people that are rude and are not equipped to handle calls in an emergency. **Steer away from Matrix!
**