Matrix Billing ****

Our experience with Mix Telematics Africa (Pty) Ltd (MATRIX) has been an unpleasant and a frustrating journey. We had taken a car insurance with the company and were loyal customers for over 6 years . Only to find out that with one of our cars we were getting double billed for at least the past 4 years. Upon our inquiry which was a mission on it's own. We were promised a refund from the double billing error that had been occurring. This was during the month of April 2021; Thereafter numerous follow ups were made with regards to the promised refund. Months later, the story changed that it is now us who owed the company money. We are no longer getting refunded. This is despite the statements that were sent to us, reflecting the refund amount of over 4k. Seeing that we are being sent from pillar to post. We have recently requested to cancel the service from, however money is still being deducted from our bank account . The e-mail that was promised by one of Matrix consultants as a confirmation for cancellation has not been received as indicated.

In short, Matrix seems to be double billing their clients and refuse correct their error by refunding a client/customer. Thereafter, as a client you will be frustrated from being sent from pillar to post in effort of ensuring of their own internal errors. Matrix has also ensured that they frustrate the process of service cancellation; as one would spend a lot of money calling their call center for weeks on end with empty/ unfulfilled promised on their end.