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Sihle C
1 reviews | Active since Jul 2021
03 Nov 2025, 09:34
Matrix billing even after contract has been cancelled
Been trying to cancel the contract for years and even paid settlement amount twice already, and even reported the company to hello peter of which matrix people called and indicated they will sort out there issue. Here is another month, and another bill has come, for vehicle which i have not had for 3 years! For peace of mind, use other companies because matrixs will probably not be available if your car gets lost (i mean they cant do simple admin). Good luck in trying to get to matrix admin people.
Helpful (0)
Replies (3)0
Replies (3)Matrix Vehicle Tracking's replyOfficial
03 Nov 2025, 10:14Good Day Sihle Cindi
Thank you for your submission.
Thank you for your submission.
Please note that your contract was terminated following the allocation of the settlement fee of R604.16.
Additionally, we would like to clarify that no billing has been submitted for November on your account.
We trust this resolves your query. Should you require any further assistance, please don’t hesitate to reach out.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply03 Nov 2025, 10:14
Official
Good Day Sihle Cindi
Thank you for your submission.
Thank you for your submission.
Please note that your contract was terminated following the allocation of the settlement fee of R604.16.
Additionally, we would like to clarify that no billing has been submitted for November on your account.
We trust this resolves your query. Should you require any further assistance, please don’t hesitate to reach out.
Regards,
Customer Care Department
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Sihle C's updateReviewer Update
03 Nov 2025, 10:23I can confirm there was billing as there is now an amount due:
image.png 223.06 KB
image.png 223.06 KB
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Sihle C's update03 Nov 2025, 10:23
Reviewer Update
I can confirm there was billing as there is now an amount due:
image.png 223.06 KB
image.png 223.06 KB
Matrix Vehicle Tracking's replyOfficial
03 Nov 2025, 10:44Good Day Sihle Cindi,
Thank you for the reply.
Kindly note that we are unbale to view the attachment.
Due to POPI May you kindly reply to our customer feedback mail with the above attachment for further assistance.
Regards,
Thank you for the reply.
Kindly note that we are unbale to view the attachment.
Due to POPI May you kindly reply to our customer feedback mail with the above attachment for further assistance.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply03 Nov 2025, 10:44
Official
Good Day Sihle Cindi,
Thank you for the reply.
Kindly note that we are unbale to view the attachment.
Due to POPI May you kindly reply to our customer feedback mail with the above attachment for further assistance.
Regards,
Thank you for the reply.
Kindly note that we are unbale to view the attachment.
Due to POPI May you kindly reply to our customer feedback mail with the above attachment for further assistance.
Regards,
Customer Care Department
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