Matrix Beamie a hoax

I had the Beamie unit installed in my vehicle this afternoon. 5min after leaving, the installation team was back because the unit was not communicating with the call centre. Upon phoning the call centre personally, I was advised that the Technical Manager and Management had gone home and there was nothing they could do to assist. The lady confirmed the units (x2) may be faulty. The bottom line, my vehicle is not protected, its my problem and I must call the company during office hours. This IS FALSE ADVERTISING. I had signed off the job in the afternoon during initial installation, and the Beamie does not work. I have to go into a high crime area this evening, and the company has no plan of action to help the customer in any way during such a problem. I will hold the company liable since the vehicle was signed over under their protection and they refuse to assist. Out of kindness I will not mention the technical department supervisor by name or the general manager. However, I would expect a response and the recorded message will be proof of Matrix's liability for this situation. Very unhappy client - day 1. I should have stayd with TRACKER all the way!!!!!!!!!!!