1 reviews | Active since May 2021
MATRIX BEAME - WORST SERVICE EVER - **********
Terrible terrible service, I would never recommend this company to anyone ever, they are glorified ********!!!
I requested more than 10 times for my service to be cancelled since May 2020 and my request was ignored and my account was debited without fail for a full 12months even with my frequent and persistant request for cancellation, now finally in May 2021 they decide to respond with a cancellation fee inclusive of all the months since my initial request even though I had not been using the services. Now when i am contesting this I am told by an agent that even if you cancel the contract before it is due to expire, a cancellation fee that is equivalent to the remaining months of your contract will be charged to you so whether or not you cancel the contract they still want to charge you for all the 3 years that your contract was supposed to active for.
*MATRIX BEAME/MIX TELEMATICS ARE ***********. PROFESSIONAL ********* OF NOTE!!!
We can confirm that an agent did get in contact with you and has advised concerning your contract. A settlement letter was emailed to you in June 2020.
We have sent a request for that settlement mail that was sent to you and will revert back to you.
Regards,
Kaya Payi
Customer Care Department
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We can confirm that an agent did get in contact with you and has advised concerning your contract. A settlement letter was emailed to you in June 2020.
We have sent a request for that settlement mail that was sent to you and will revert back to you.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and the settlement letter has been forwarded to you.
Please forward proof of payment once the settlement amount has been paid so that your account can be cancelled.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and the settlement letter has been forwarded to you.
Please forward proof of payment once the settlement amount has been paid so that your account can be cancelled.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***