Matrix / Beame vehicle tracker - WORST service

If I could give this company less than one star I would. I signed up for a tracking device when buying a car in December 2023 as it was a requirement from insurance. I did some research and found Beame to be at the top of the list above Car Track. I chose their R99 package and signed a contract for 36 months with little issues. The installation was swift and all sorted quickly.

However, the car ended up blowing a head gasket just after it arrived and I had to reverse the sale. I tried numerous times to contact Beame, who is actually Matrix to get the device reinstalled in my other vehicle. I had no idea at that point that I would have such a hard time getting this done.

I had to explain to five different people what had happened and each time comms went dead. The debit order kept going off and each month I would log a query to get the device reinstalled in another car as I ended up buying a different one.

I logged so many tickets and spoke to so many people but nobody could assist. A full 6 months later, I had no choice but to cancel the contract as I could see I wasn't going to win with getting a new device. Upon explaining myself one more time and then requesting to cancel, I got an invoice of R550 to settle the account, which I did.

My issue is that over a 6 month period, not once was someone competent able to assist me in getting a new device installed as I really didn't need to cancel, but now I've forked out a total of R1200 for a device that was used for three days.

What a terrible experience. If you are looking DON"T go with either of these companies and rather look at Car Track or Netstar or something. I really wish I could rate them -5 stars because they were the worst company I've had the displeasure of dealing with.