NR
Natasha R
1 reviews | Active since Nov 2018
11 Feb 2026, 12:52
Matrix /Beame Tracker or Matrix/Beame ****mer?
My 73 year old Uncle is a pensioner and sold a vehicle last year to a new owner. The vehicle had the Beame Tracker device and upon the sale my Uncle advised Beame Tracker of the change of ownership. He provided the new owner's number in order for the consultants at Beame Tracker to contact the new owner and ensure that his account details will be updated on the subscription. The consultants at Beame Tracker assured my Uncle that they will contact the new owner and do the necessary. My Uncle's account was still debited every month and when my Uncle went to the bank to place a stop on the debit order, Beame Tracker changed their debit order details to keep on debiting my Uncle. The new owner of the car has contacted Beame Tracker to enquire why they're still debiting my Uncle and they assured him they will cancel the debit order but this is still continuing to date. My Uncle has now filed a complaint with the Ombudsman and trusting that something will be done and that he will be reimbursed with the funds they kept taking and the charges from the bank my Uncle had to pay for when his account went into an arrears. I really hope this review will help someone who wants to buy into the ****ming happening at Beame Tracker.
Helpful (0)
Replies (6)0
Replies (6)
Matrix Vehicle Tracking's replyOfficial
11 Feb 2026, 14:25Good Day Natasha van Rooyen,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
We will be in touch with the account holder shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
We will be in touch with the account holder shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Feb 2026, 14:25
Official
Good Day Natasha van Rooyen,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
We will be in touch with the account holder shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
We will be in touch with the account holder shortly.
Regards,
Customer Care Department
***
NR
Natasha R's updateReviewer Update
13 Feb 2026, 09:52Good morning
Please note that no one has emailed me with a response yet to find out who my Uncle is and also his contact details. This makes me wonder if you really care about your clients or just in the business to take people's money.
Please can you treat this as a matter of urgency.
Regards
Natasha
Please note that no one has emailed me with a response yet to find out who my Uncle is and also his contact details. This makes me wonder if you really care about your clients or just in the business to take people's money.
Please can you treat this as a matter of urgency.
Regards
Natasha
NR
Natasha R's update13 Feb 2026, 09:52
Reviewer Update
Good morning
Please note that no one has emailed me with a response yet to find out who my Uncle is and also his contact details. This makes me wonder if you really care about your clients or just in the business to take people's money.
Please can you treat this as a matter of urgency.
Regards
Natasha
Please note that no one has emailed me with a response yet to find out who my Uncle is and also his contact details. This makes me wonder if you really care about your clients or just in the business to take people's money.
Please can you treat this as a matter of urgency.
Regards
Natasha
Matrix Vehicle Tracking's replyOfficial
13 Feb 2026, 10:05Good morning Natasha van Rooyen
Please note that, as previously communicated, we are still investigating this query and will make direct contact with the account holder once our investigation has been finalised. We do have his correct contact information on record.In accordance with the POPIA Act, we are only permitted to engage directly with the account holder. Unless formal authorisation is provided granting you permission to discuss this account, we will not be able to continue engaging with you on this matter.We are currently in the final stages of the investigation and will revert to the account holder shortly.
Regards
Customer Care Department
***
Please note that, as previously communicated, we are still investigating this query and will make direct contact with the account holder once our investigation has been finalised. We do have his correct contact information on record.In accordance with the POPIA Act, we are only permitted to engage directly with the account holder. Unless formal authorisation is provided granting you permission to discuss this account, we will not be able to continue engaging with you on this matter.We are currently in the final stages of the investigation and will revert to the account holder shortly.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply13 Feb 2026, 10:05
Official
Good morning Natasha van Rooyen
Please note that, as previously communicated, we are still investigating this query and will make direct contact with the account holder once our investigation has been finalised. We do have his correct contact information on record.In accordance with the POPIA Act, we are only permitted to engage directly with the account holder. Unless formal authorisation is provided granting you permission to discuss this account, we will not be able to continue engaging with you on this matter.We are currently in the final stages of the investigation and will revert to the account holder shortly.
Regards
Customer Care Department
***
Please note that, as previously communicated, we are still investigating this query and will make direct contact with the account holder once our investigation has been finalised. We do have his correct contact information on record.In accordance with the POPIA Act, we are only permitted to engage directly with the account holder. Unless formal authorisation is provided granting you permission to discuss this account, we will not be able to continue engaging with you on this matter.We are currently in the final stages of the investigation and will revert to the account holder shortly.
Regards
Customer Care Department
***
NR
Natasha R's updateReviewer Update
17 Feb 2026, 08:32A female consultant contacted my Uncle to assist him with this issue and he had to confirm his details with her, but when he asked who he was speaking to,she refused to provide her name and when my Uncle insisted on her details, she dropped the phone in his ear without assisting him.
Your company obviously don't care about their clients, as long as you take their money, you don't care.
Your company obviously don't care about their clients, as long as you take their money, you don't care.
NR
Natasha R's update17 Feb 2026, 08:32
Reviewer Update
A female consultant contacted my Uncle to assist him with this issue and he had to confirm his details with her, but when he asked who he was speaking to,she refused to provide her name and when my Uncle insisted on her details, she dropped the phone in his ear without assisting him.
Your company obviously don't care about their clients, as long as you take their money, you don't care.
Your company obviously don't care about their clients, as long as you take their money, you don't care.
NR
Natasha R's updateReviewer Update
20 Feb 2026, 13:38Please note that Claudia Abrahams from Beame Tracking contacted my Uncle assuring him that everything will be sorted out. His account will not be debited anymore and the owner of the car with the tracking device will be contacted and debited with the monthly subscription fees.
This obviously did not happen as someone from Beame Tracking contacted my Uncle today telling him his late with his monthly payment.
My question is: Is no one speaking to each other at Beame Tracking and is someone going to help my Uncle. He's been paying for a tracking device since laste year, he's been going to the bank trying to stop the debit order and using petrol money not budgeted for. Is someone going to email my Uncle confirming that his account will not be debited anymore and that they will reimburse him with the financial loss he's suffered?
Please we need this resolved.
This obviously did not happen as someone from Beame Tracking contacted my Uncle today telling him his late with his monthly payment.
My question is: Is no one speaking to each other at Beame Tracking and is someone going to help my Uncle. He's been paying for a tracking device since laste year, he's been going to the bank trying to stop the debit order and using petrol money not budgeted for. Is someone going to email my Uncle confirming that his account will not be debited anymore and that they will reimburse him with the financial loss he's suffered?
Please we need this resolved.
NR
Natasha R's update20 Feb 2026, 13:38
Reviewer Update
Please note that Claudia Abrahams from Beame Tracking contacted my Uncle assuring him that everything will be sorted out. His account will not be debited anymore and the owner of the car with the tracking device will be contacted and debited with the monthly subscription fees.
This obviously did not happen as someone from Beame Tracking contacted my Uncle today telling him his late with his monthly payment.
My question is: Is no one speaking to each other at Beame Tracking and is someone going to help my Uncle. He's been paying for a tracking device since laste year, he's been going to the bank trying to stop the debit order and using petrol money not budgeted for. Is someone going to email my Uncle confirming that his account will not be debited anymore and that they will reimburse him with the financial loss he's suffered?
Please we need this resolved.
This obviously did not happen as someone from Beame Tracking contacted my Uncle today telling him his late with his monthly payment.
My question is: Is no one speaking to each other at Beame Tracking and is someone going to help my Uncle. He's been paying for a tracking device since laste year, he's been going to the bank trying to stop the debit order and using petrol money not budgeted for. Is someone going to email my Uncle confirming that his account will not be debited anymore and that they will reimburse him with the financial loss he's suffered?
Please we need this resolved.
NR
Natasha R's updateReviewer Update
20 Feb 2026, 14:40A lady called Nomsa that works for Risima Shared Service called my Uncle today to advise him that they were hired by Beame to claim the money from my Uncle.
Is someone at Beame Tracking going to help my Uncle before month end?
Is someone at Beame Tracking going to help my Uncle before month end?
NR
Natasha R's update20 Feb 2026, 14:40
Reviewer Update
A lady called Nomsa that works for Risima Shared Service called my Uncle today to advise him that they were hired by Beame to claim the money from my Uncle.
Is someone at Beame Tracking going to help my Uncle before month end?
Is someone at Beame Tracking going to help my Uncle before month end?