Matrix Beame is *****ing my money.

I sold my car four weeks ago. On the same day and since then I have contacted Matrix on no less than 12 occasions using three different email addresses, asking them to please arrange for the unit in my old car to be removed and transferred into my new car so the contract can continue. I have not received a single email back from them other than to tell me to contact a different email address, which i have now done 6 times with no reply. And another to tell me that as i was cancelling my contract for both my cars i owe them R5000. Also my vehicle was moved to a completely different location to the one at which it normally stays before moving to a new owner some 300kms away and I did not receive one call from Matrix to ask if everything was OK. Eventually, when I did receive an SMS today to say the battery had been disconnected I called in to the emergency number and advised them what was happening, i was transferred to "customer services". After 15 mins of waiting for the call to transfer , I eventually cut the call.

Whatever you do don't go with Matrix. I will be moving elsewhere as soon as this contract expires.

Currently my car does not have a tracker unit in it and my insurance is higher as a result and also i am still paying for them to track a car i have sold. What a winning combo. I am very disappointed.