JL
John-Michael Luciano
1 reviews | Active since Jul 2016
06 May 2019, 09:22
Matrix Beame Chase tracking cancelation
I had a tracker installed last year named beame tracker so i now sold the car and want to get the unit or contract transferred to the new car i bought the people from chase are telling me they cant do that i would have to pay a cancelation amount before and then start fresh with a new contract meaning il be committing another 3 years, the other tracking companies allow you to transfer your contract to another car guys becareful of this chase tracking company or this matrix beame things rather stick to reputable companies because i now have to pay a cancelation fee.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
06 May 2019, 10:05 Good Day John-Michael L
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply06 May 2019, 10:05
Official
Good Day John-Michael L
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
07 May 2019, 09:27Good Day John-Michael L
Thank you for allowing us the opportunity to investigate your account query.
As per your telephone conversation with Chase, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The contract will be terminated once Chase has received the payment of the settlement amount.
Kind Regards
Noluthando Mabaso
Customer Care
***
Thank you for allowing us the opportunity to investigate your account query.
As per your telephone conversation with Chase, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The contract will be terminated once Chase has received the payment of the settlement amount.
Kind Regards
Noluthando Mabaso
Customer Care
***
Matrix Vehicle Tracking's reply07 May 2019, 09:27
Official
Good Day John-Michael L
Thank you for allowing us the opportunity to investigate your account query.
As per your telephone conversation with Chase, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The contract will be terminated once Chase has received the payment of the settlement amount.
Kind Regards
Noluthando Mabaso
Customer Care
***
Thank you for allowing us the opportunity to investigate your account query.
As per your telephone conversation with Chase, we confirm that the unit is still within the contractual period and therefore requires a settlement amount.
The contract will be terminated once Chase has received the payment of the settlement amount.
Kind Regards
Noluthando Mabaso
Customer Care
***