rD
ralf D

1 reviews | Active since Mar 2009

18 Mar 2021, 13:24

MATRIX BEAME CAR TRACKER service. CUSTOMER SERVICE - TRIED CALLING THEM FOR $ DAYS , EMAILS . VOICE MEAASAGES GO UNANSWERED.

MATRIX BEAME CUSTOMER SERVICE - TRIED CALLING THEM FOR $ DAYS , EMAILS . VOICE MEAASAGES GO UNANSWERED. i have a BEAME contract , and recently put on a 2nd car, as OUTSURANCE wanted a tracker installed. the unit was purchased on Saturday, 13 March 2021 , and i must saythat the installers were excellent in following up and doing the installation , finally on Monday, 15 March. however , since then , i have been trying to contact MATRIX / BEAME since monday, as i cannot activate the phone APP and cannot activate my account , via my PC. i have called them repeatedly , only to be kept on hold , as the consultants are BUSY. i left voice messages , sent emails, STILL NO REPLY , FOR 4 DaYS, GOING on 5 DAYS. hopefully this will not be the case, if my cars are ****** , and I CANNOT GET HOLD OF BEAME / MATRIX. perhaps i should have used TRACKER !!!!

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply18 Mar 2021, 15:41
Official
Good Day ralf

Thank you for taking my call.

We can confirm that we have provided you with the login details and have assisted with the Beame app.

We do apologise for the delay in response.

Assuring you of our intentions at all times.

Regards,
Kaya Payi
Customer Care Department
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