MATRIX BEAME accounts department and customer care is a disgrace,!!!!

i have had a MATRIX / BEAME tracker installed in my 2 cars for over 6 years. RECENTLY , i replaced one car with another car in August 2025 , and asked MATRIX / BEAME to transfer the Tracker device from the sold vechicle to the NEW CAR. this was done , and i was advised that the sold car contract would continue to the new car contract , with NO CHANGE IN PREMIUMS AND NO OTHER COSTS.

i am now being invoiced R90 for the new car Tracker. i have tried contacting MATRIX / BEAME since 29 AUGUST , trying to corect this error. THEIR ACCOUNTS DEPARTMENT IS COMPLETELY USELESS. as for their CUSTOMER CARE , whom ACCOUNTS keep on transferring me , DO NOT ANSWER THEIR PHONES. I have written emails to them!! NO REPLY>

hope someone will call me to resolve this billing bissue.

FURTHER , I AM INSURED WITH OUTSURANCE , WHO ADVISED ME THAT I SHOULD BE PAYING R59.95 , as they have a special arragement with MATRIX / BEAME??

noone at MATRIX Seeems to know about this arrangement??