Matrix bad client relation and forcing me to pay for a service i am not using anymore!!!

Item: Matrix Vehicle Tracking
Rating: 1
Author: Derek S

I in 2024 I had Matrix Vehicle tracking installed on my car as result of the insurance FORCING ME TO, I already had Tracker installed at the time.

In April this year I sold the car and notified Matrix to cancel my account with them. They responded by insisting that I pay the remainder of the 3 year contract, which I refused because I am NOT USING THE SERVICE ANYMORE DUE TO THE FACT THAT I SOLD THE CAR!!!

So now they put me on debt recovery company which added me on the credit buro.

Helpful (0)

Replies (1)

Matrix Vehicle Tracking's replyOfficial

22 Dec 2025, 09:43

Good Day Derek Snyman

Thank you for sharing your concerns. We truly understand your frustration and regret the inconvenience caused.

Please note that your agreement is a 36-month contract, and as per the terms and conditions, early termination does incur a settlement fee calculated on the remaining months. This is standard across all contracts to cover the cost of the service and hardware provided.

An updated settlement fee has been sent to your email address.

Hope the above clarifies your matter should you require any further assistance, please send an email to ***

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply22 Dec 2025, 09:43

Official

Good Day Derek Snyman

Thank you for sharing your concerns. We truly understand your frustration and regret the inconvenience caused.

An updated settlement fee has been sent to your email address.

Hope the above clarifies your matter should you require any further assistance, please send an email to ***

Regards,
Customer Care Department
***